FAQ

What is the inspiration behind your artwork?

  • My artwork is intuitive, inspired by personal growth and nature, and fueled by a deeper understanding of myself and the world around me.

What inspired you to become an artist?

  • As a survivor of abuse and trauma, art is part of my healing journey where I can process difficult and overwhelming emotions and feelings. It provides a deeper understanding of myself and the world around me. Art is like my secret language; it helps me express and release all things that words simply cannot convey.

 How can I purchase your unique original or limited edition artwork?

  • All of my digital artwork is available as a limited edition. There are only 15 of each artwork available as limited editions. Each artwork is giclee printed on an 18” x 24” or 24” x 18” premium fine art matte canvas and framed in a floating frame. Each limited edition comes with a Certificate of Authenticity, is numbered, and is hand signed. To order a limited edition piece, please use the contact form on my website to inquire about the availability of your favorite artwork. All limited editions are $600.00 USD and $40.00 shipping. Please allow 14 to 21 days for production and 5 to 7 days for delivery.

How do you ensure the authenticity of your artwork?

  • All artwork (open and limited editions) comes with a Certificate of Authenticity that is completed by hand & identified by a unique traceable number with a hologram.  

What payment methods do you accept?

·       Visa, Mastercard, AmericanExpress, ShopPay, PayPal, GooglePay, and Venmo.

Do you offer custom or commissioned pieces?

  • Yes! I love to create custom pieces that align with you and your décor.

  What is the process for commissioning a custom piece of artwork?

·       Please reach out using the contact form on my website. We’ll chat about the concept and vision of your custom artwork, what size, medium, colors, budget, deadline, and payment terms.

Can I see a preview of a custom piece before it's completed?

  • After our initial conversation, I’ll provide a few color palettes and a rough sketch of your piece. During the creation process, I will send you updates and progress pictures, as well as an estimated time frame for completion.

  How long does it take to complete a custom artwork?

·       Custom pieces vary depending on the complexity and medium chosen. Digital and pastel artwork takes 28 to 35 days to arrive at your doorstep. Oil paintings vary in time frame due to drying time so please allow 1 to 3 months for delivery.

What materials do you use in your artwork?

  • Oil paints, pastels, stretched canvas, and museum-quality paper. Digital artworks are composed of a variety of altered digital elements and or photographs.  

Can I return or exchange a piece of artwork?

·      We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at love_rising@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at love_rising@outlook.com.

·      Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as commissioned artworks or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on sale items or gift cards.

·      Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

·      Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at love_rising@outlook.com.

What should I do if my artwork arrives damaged?

·      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How can I contact you for more information?

  • Please email me at- love_rising@outlook.com

Do you offer any workshops or classes?

  • Not at this time but will in the future be offering healing art sessions.

Do you offer digital downloads of your artwork?

Digital downloads are available!